Income Officer

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Salary icon £25,509 per annum
Location icon Chadderton , Lancashire

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About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

About the Role

We have an exciting opportunity for an Income Officer based at Bower house in Oldham on a fixed-term basis for 10 months (this may be extended). This is a full-time role working 35 hours per week Monday - Friday.

We are a dedicated team working hard to deliver an amazing customer focused service in a specialised area of work. Our team is responsible for processing all Accounts Receivable transactions to customers and local authorities that we deliver care packages to.

The successful candidate will also be required to chase payment for any unpaid invoices and tailor their approach to this for our elderly/vulnerable customers.

As an Income Officer, you will work effectively alongside your colleagues and be the first point of contact for both internal and external queries and be responsible for ensuring all invoices are all processed in a timely manner direct to the customers’ accounts.

About you

This is a busy position and the ability to juggle lots of different tasks is essential along with experience of working to tight deadlines, good listening skills and a 'can do’ attitude. Excellent customer service skills and an understanding of the importance of communication - either by phone, email, or letter - is also essential along with excellent attention to detail and the ability to follow agreed procedures. You’ll also be able to demonstrate:


  • Good knowledge of Microsoft Office, particularly Excel.
  • Proven customer service experience.
  • A commitment to team working and the ability to adapt to change and be flexible.
  • Good time management and organisational skills.
  • Good oral and written communications.
  • Demonstrates the Guinness Behaviours.


  • Experience of transaction processing.
  • Experience of using a housing management rent accounting system.
  • Experience of using a finance system.

Essential Qualifications:

  • Level 2 Maths & English qualification

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Required skills

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    Microsoft Office

Reference: 52679446

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