Income Officer

We are currently working with a not-for-profit housing provider with properties across Surrey and helping them find suitable candidates for a temporary Income Officer. This role is paying between £22-25 per hour via Umbrella company depending on experience.

The role is full time, initially a 2-month contract, and would be covering a patch of properties across Surrey. Our client offers hybrid work, with 3 days working from home and 2 days being based in office or on patch.

A brief of the role is below, to apply candidates must have access to a car and have a valid driving license:

• Act as the first point of contact for customers and colleagues, handling a wide range of income related calls and queries from residents
• Manage, collect, and recover debt from former tenant arrears and non-rent charges
• Effectively reduce all accounts in arrears to meet monthly individual and team targets
• Ensure that tenants are managed effectively within the policies, service plan and strategies of the organisation
• Negotiate an acceptable level of repayment of arrears explaining legal implications of non-compliance
• Manage referrals to the court service to ensure appropriate legal (where possible DIY court action) and recovery action is taken
• Assist vulnerable tenants by making referrals to support services and liaising with support workers and other staff
• Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships with clients