Income Officer

We are proud to be partnering with a Social Housing provider based in South Wales, who are looking to appoint an Income Officer on a 12-month FTC.

This will be a part-time position of up to 24hrs per week, with hybrid working (50% home working) and a salary of £32,500 pro-rota.

The ideal candidate will have previous experience as an Income Officer, or relevant experience within social housing.

Duties will include (but are not limited to):

• Discussing repayments and making appropriate arrangements to repay arrears over the phone
• Responsible of collection up to £5000 rent arrears
• Advising tenants of all methods available to pay rent and charges, including direct debits and ordering rent cards
• Assisting tenants with their housing benefits claims and offering advice on the implications of welfare reform on the clients
• Liaising with the relevant team members including rents recovery/ housing officers with regard to tenants’ arrears
• Challenging/querying housing benefit overpayments with tenants/leaseholders and housing benefits/DWP
• Assisting residents with obtaining universal credit (UC), monitoring and taking action
• Identifying fraudulent housing benefit claims and taking the appropriate action
• Worked with, supported and have an understanding of young people aged 16-25 years old

Experience required:

• Experience required in Social Housing

Rewards and Benefits:

• Hybrid working
• Flexible working hours

Working hours:

• 24 hours per week
• Flexible across 3 or 5 days per week

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.