Inbound Sales Consultant Hybrid

Yopa`s purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities and each other. We are delighted to be expanding our teams during an exciting time of growth. Here at Yopa, our customers get a bespoke, high-end service, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes professional and dedicated local estate agents.

Working both in our Hinckley office and from home, you’ll be the first point of contact for Yopa customers across the UK, handling incoming calls and emails, you will create a smooth journey ensuring our customers are move ready.

Building warm relationships using your consultative skills, you`ll be comfortable seeking opportunities to offer our additional services from valuations to mortgage advice when registering customers through the Yopa Hub platform, matching customers with their dream home and delivering a personal service throughout.

This is an ideal role for confident customer care professionals with exposure to up/cross selling.

Preferred Skills and Experience

• An understanding of estate agency is desirable but not essential - we provide you with all the training you need to excel in this role!
• Experience of working within a contact center environment is preferred
• Confident in up-selling additional products and services is essential
• Excellent verbal and written communication skills
• Confident and friendly telephone manner
• Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
• Strong organizational skills; manage multiple tasks while maintaining attention to detail
• Computer literate and tech savvy. Training in company software/systems will be provided.
• Flexible attitude to working hours as some weekend working will be required.

What's On Offer

• Base salary of £24,000 per annum with uncapped commission potential, (OTE circa £28k -£32k)
• Hybrid working - based in our office and from home
• Diverse and inclusive company culture, forward thinking in our approach to employee engagement and customer service utilizing the latest prop tech
• Enrolment into an Aviva Workplace Pension Scheme (option to opt out)
• Access to exclusive DMGT Group Discounts for hundreds of retailers including; getaways, groceries, fashion, electronics, food & drink and entertainment
• Award-winning dedicated Learning and Development to guide you in your new role, providing a quality training experience to all new employees throughout their careers with Yopa
• Discount when you or a family member sell with Yopa and discounts on mortgage advice via our sister company Scout Financial Services
• Generous refer a friend scheme
• Internal career progression opportunities and apprenticeships schemes available

Good luck!