Inbound Outbound Sales Representative

Inbound/Outbound Sales Representative

Salary Range: £25,000 per annum OTE £31,000
Location: Woking, Surrey
Contract type: Full time
Working hours: Monday to Friday 8-4, 9-5, 2-11 & 1 or 2 Saturdays per month depending on how busy it is.

Company description:

As an official member of the "Made in Britain Campaign" in recognition of efforts to promote excellence in research and development for British manufacturing, our client is exciting, dynamic and collaborative company with passionate employees.

As part of an International Corporation with a portfolio that includes more than 35 brands in over 90 countries, our people are at the heart of everything we do. We believe that having a talented and hard-working team helps bring first class services, opportunities and benefits to all customers and employees.

If you thrive in a fast-paced environment, love building connections and are passionate about delivering exceptional service, apply now! With excellent company benefits and growth opportunities awaiting, join us in shaping exceptional customer experiences!

As a valued employee, you will be entitled to receive the below corporate benefits:

Benefits

• Competitive Company Pension Scheme
• Competitive Salary and Commission Structure - potential £500 per month = £31k p/a
• Competitive Employee assistance program.
• 25 days paid leave plus bank holidays (pro-rata for part-time roles).
• Paid sick leave after 6 months service.
• An employee service program to provide you with a 24-hour helpline, supporting you through any of life’s issues or problems.
• Generous Savings on our products for you, your family and friends.
• Ongoing personal development, training and career opportunities.
• Discounts and savings from retail chains, cinema, travel, shopping and more!
• Comprehensive health and wellness benefits.
• Collaborative and inclusive work environment.
• Employee-owned company organisation

Why Work with Us?

We believe work should be a great place to be! Our fantastic team are the foundation of our company and have made our business what it is today. We are passionate about our people and collaborative in the way we work.

Inbound sales

• Handle incoming customer inquiries via phone, email and live chat.
• Provide information about products/services, resolve issues and ensure customer satisfaction.
• Exceed customer expectations through proactive communication and problem resolution.

Outbound Sales

• Proactively reach out to potential customers to introduce our products/services.
• Identify and qualify sales leads, tailoring solutions to meet customer needs.
• Close sales and achieve revenue targets, contributing to the overall company growth.

Relationship Building

• Build and maintain strong customer relationships through effective communication and follow-up.
• Provide product knowledge and recommendations to our customers.
• Demonstrate and thorough understanding of or our offerings with customers.

Skills and Experience

Essential

• Previous experience in customer service and/or sales roles.
• Strong communication skills, both verbal and written.
• Ability to handle challenging customer situations with professionalism and empathy.
• Results-driven with a proven track record of meeting and exceeding sales targets.
• Excellent interpersonal skills and a customer-focused mindset.