Inbound Customer Service Advisor

Are you excited to find your next role in Customer Service? Do you have experience working in a fast-paced environment and have brilliant communication skills?

Juice is absolutely delighted to be supporting a reputable and high-end Bath-based organisation, with their search for an Inbound Customer Service Advisor.

We are looking for a professional individual, who takes pride in giving excellent customer service, someone who brings energy and enthusiasm to their role and is eager to make a difference within an organisation. This is an exciting time to join an established brand and provide crucial support to the running of the business.

This is a full time in the office role.

DAY TO DAY:

• Being the first point of contact for customers, providing exceptional customer service via telephone and email communications.
• Be responsible for understanding customer needs, taking orders from customers, and providing technical support.
• Organise and process returns.
• Maintain internal records, and account administration, update the system, and record any written or verbal correspondence efficiently.
• Liaise with customers and couriers through the telephone and through email.
• Process calls timely in order to meet achievable team targets.

WE WOULD LOVE TO SEE:

• Be a customer service professional, with excellent communication skills and a strong telephone manner.
• Be energetic and positive with your approach, and always possess a can-do attitude.
• Confident in working towards goals and deadlines.
• Prioritise workload appropriately.
• Demonstrate consistently a desire to learn and achieve.

AND FOR YOU:

• Competitive salary
• £1000 bonus per year
• Pension
• Life assurance
• Free parking
• Cycle and tech schemes
• Staff discounts
• Great offices/working environment
• Monday to Thursday 9.00am - 5.30pm and Friday 9.00am - 5.00pm (plus one additional day a week you will finish at 5.00pm by prior arrangement with your manager). Hours per week: 39

If this sounds like the role for you, then please click apply today.