Inbound Customer Service Advisor - Ongoing, temp to perm

Customer Service Advisor 

• Job Type: Full-time, Temporary to Permanent
• Start date: ASAP
• Location: Avonmouth, Bristol, BS11. Potential for hybrid once fully trained
• Salary: £23,333 per annum (£11.58 per hour) plus performance-related bonus

Are you passionate about delivering exceptional customer service and seeking a role with excellent career progression and training?

If you have outstanding communication skills and are looking for a position with sociable working hours and the potential for hybrid working, this opportunity as a Customer Service Advisor could be the perfect fit for you.

Join our client's award-winning contact centre team in a fun and friendly environment where your contribution is truly valued.

Day to Day of the role:

• Handle a broad range of calls from customers, providing efficient and effective service.
• Engage with customers primarily via inbound calls, as well as through QMS, email, and webchat when necessary.
• Work collaboratively with other business areas to support our customers.
• Develop product knowledge to assist customers with technical queries.
• Stay informed about marketing and promotional activities.
• Accurately record all conversations and transactions on our in-house system.
• Address 1st line complaints and undertake additional customer service-related business activities.

Required Skills & Qualifications:

• Excellent communication and problem-solving skills.
• Ability to learn new systems and processes quickly.
• A natural ability to build rapport and maintain collaborative relationships.
• A commitment to ongoing personal development and learning.

Benefits:

• No weekend work with shift patterns available; hybrid working after training.
• Annual performance-related bonus of up to 3%.
• 25 days holiday plus your birthday off, with the option to earn additional holiday or a cash bonus based on attendance.
• Subsidised on-site canteen offering a variety of meals and drinks.
• Access to discounts and cashback from numerous retailers.
• Up to 60% off on a range of products.
• Option to purchase private healthcare at a subsidised rate.
• Continuous training and support through a comprehensive learning management system.

To apply for this Customer Service Advisor role, please submit your CV detailing your customer service experience and why you are interested in joining our team.