Import Customer Service Coordinator

Import Customer Service Coordinator

Basildon, Essex

Full time, Permanent position

£22,000 - £35,000 per annum DOE

Role:

Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our Client's customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for all clients and working closely with the Commercial Team on development of all Ocean freight services.

Prioritise your workflow to ensure all aspects of work are carried out in a timely manner.

Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.

Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.

Maintain effective communication and relationships with our overseas partners.

• Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.

• All pre alert documentation must be received from the overseas partners prior to or on the same day of departure.

• Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo.

• Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met.

• Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.

• Ensure all files are costed and invoiced prior to delivery.

• Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.

• Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file.

• Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within a timely manner.

• Assist with insurance claims in line with company procedures as and when requested by management.

• Complete weekly & month end routines as directed by your line manager.

• Ensure all Client SOP’s & SLA’s are followed at all times.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Good Ocean freight knowledge on Imports
• A pro-active attitude
• Excellent customer service skills
• Excellent communication skills
• Able to work and meet deadlines
• Able to implement and manage systems which further enhance the company profile overall
• Possess team player qualities
• Able to plan ahead
• Computer literate

Additional Information

First interview will take place at the Noble Recruiting office based in Billericay, Essex.

Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website.

Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.