Implementation Engineer

Company description:

ClearCourse

Job description:

Are you an Implementation Engineer looking for your next challenging role?

Do you enjoy traveling around the country and helping customers?

In this case, the Implementation Engineer role would be the chance to further your career with us.

You’ll be working for the EPOS Bureau, part of ClearCourse Retail and Hospitality. The Retail and Hospitality Division offers market vertical-specific software solutions for on-premises and online trading comprising EPOS, e-commerce, vouchering, and data validation solutions, integrated into our in-house payments’ platform, ClearAccept.

This role is in two parts. Part one, you’ll be required to maintain communication between the finance department, the customer, the support team and the workshop.

Part two is, you are a well organised person with experience of installing software solutions. As an implementation engineer you will be responsible for building systems, training the customer, installing the system and hand holding the customer. This role will require attendance on customer sites.

 When we are seeking new ClearCoursers to join our team, we are focused on their energy, expertise, and empathy. And, if you’re ticking those boxes, then we’d love to welcome you.

Here is a list of benefits you will have access to: 

• Life Assurance and private medical cover with a cash plan
• Group Income Protection and enhanced Company Pension
• Enhanced maternity, paternity and adoption pay
• Generous training budgets and reimbursement for professional memberships
• 25 days annual leave
• Day off on your birthday
• 24/7 employee assistance program including Peppy Health App
• Bike to Work Scheme 
• Generous Recruitment referral scheme
• Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers

A typical day would be to name a few:

• Arranging timely delivery of Hardware
• Undertaking stock control and tracking stock (booking in stock, moving stock to correct location, and updating our stock system)
• Sending emails & doing reports
• Completing Purchase order requisition Forms
• Ensuring a clean working environment
• Any other duties which may be required and deemed appropriate to the level of the role.
• Working un-supervised.
• Assist in the configuration of new hardware on hot stage.
• Assist in updating handover documents for hot staging always ensuring accuracy.
• Provide support to the Helpdesk Team with technical and software requirements.

To succeed, you’ll need:

• Basic TCP/IP knowledge.

• Able to adapt and operate in line with client standard operating procedures.
• Self-confidence and good interpersonal skills.
• Excel knowledge.
• Software and hardware experience.
• Problem solving/fault finding skills.
• Driving license.

This is a full-time role working 37.5 hours per week and you’ll be 50% of the time in our Waterlooville office and 50% out on the customer’s site. You could be traveling 2 or 3 days a week depending on how many installations we've got on and projects could be all over the country which is why flexibility is key.

I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.