Hybrid Claims Handler

#WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE#

The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided.

Plus an annual £1,500 performance bonus on top of basic salary.

The Role:

• To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures.
• Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
• Engage with others and collaborate to achieve the company Vision and Mission.

About You:

• You must have at least 1 years insurance claims handling experience
• You must have proven experience of providing a quality customer service within a pressurised office environment
• You will have a genuine desire to provide a high level of customer service
• You must be able to effectively manage multiple cases
• You will have a high attention to detail and quality focus
• You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
• You must have an excellent telephone manner

Hours of Work:

Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday. There will be a requirement to work 1 Saturday in 5 . Hours on a Sat are 9am-5pm.

Benefits:

Bonus Scheme / Annual Leave / Private Healthcare / Eye Care Vouchers / Flu Vaccination / Interest Free Season Ticket Loan / Employee Assistance & Wellbeing Scheme.

Floss Agency is an employment agency and we are acting on behalf of our client.