Housing Support Worker

Job Title: Housing Support Officer

Reporting to: Housing Support Service Lead

Staff Reporting: N/A

Working Hours: Monday to Friday (9am to 5pm or 10am to 6pm)

Duration: Ongoing

Tasks

·         To carry out Personal Housing Plans and Risk assessments

·         To support clients in meeting their set goals set in accordance to their Personal Housing Plans

·         To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increase their ability to cope and live independently

·         To provide support and advice to vulnerable people to enable them to manage their tenancies

·         To assist clients in reporting repairs

·         To maintain regular contact with clients to support them to implement their Personal Housing Plans and help people to action their support needs

·         Provide support on budgeting, maximising income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit

·         Working with a range of agencies to promote health and well being, including harm reduction to reduce the impact of risky behaviours such as alcohol and/or drugs misuse

·         To sign post clients to specialist organisation

·         To liaise with colleagues and other partners in event of tenancy breakdown

·         To maintain accurate Arthur records

·         To record and report safeguarding concerns in line with the companies duties and established policies and procedures

·         To attend multi-agency meetings to promote the needs of clients or the company

·         To refer clients to Resettlement Housing Officer in the event of tenancy breakdown

·         To carry out regular planned visits in order to maintain the support service for tenants

·         To provide monthly statistics

·         To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation

·         To stand in for other team members as and when required

Personal Specification
Experience

·         At least two year's experience in support work or similar role

·         Demonstrable ability to develop non-judgmental professional relationships with vulnerable clients i.e. people with mental health issues, substance misuse

·         Experience working with those who have experienced homeless

·         To be able to communicate well with clients and peers

·         Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training

·         Ability to liaise positively with other agencies

·         A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control

Skills and Competencies

·         Computer literate (Excel, Word, Outlook and the Internet)

·         Demonstrable ability to plan and prioritise own workload

·         Excellent communication skills

·         Ability to demonstrate initiative and work well under pressure

·         Ability to work as part of a team

·         Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team member's experiences can bring

If you are interested in this opportunity please apply with an updated CV and you will be contacted if suitable for this role.