Housing Specialist

This will be a full time hybrid role where you'll be working from home and in the office at least two days a week.

The role:

As a Housing Specialist you will take ownership of more complex housing queries, investigating the issues for customers and collaborating with colleagues to reach the best outcome.

As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.

You'll be supporting customers by telephone, email and digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.

What you'll need:

• Previous experience of delivering a range of housing management services
• The ability to self-motivate and be highly organised
• Experience of working collaboratively with internal and external stakeholders
• The ability to use multiple computer systems
• Previous experience of working with customers in a busy environment
• The ability to problem solve and recognise when there's a risk