Housing Solutions Officer

We have a fantastic opportunity for a Housing Solutions Officer at Sheffield City Council. This is a full-time temporary role for the next 3 months, with the possibility of extension.

What is the role?

Sheffield City Council are looking for a Housing Solutions Officer to assist with the smooth and effective delivery of the Housing Solutions Service through direct public contact. To undertake casework, and Prevent Homelessness, hospital admissions, and delayed discharges from a range of supported and institutional accommodation and care.

What are your responsibilities?

• We take homeless applications and work within a statutory framework to progress homeless cases in line with legal requirements.
• To provide housing advice, assess households in housing need and provide the best available support and housing options for households experiencing homelessness.
• You will need to put the customer first and are passionate about helping to prevent and relieve homelessness. Your role will include face to face and telephone advice, assessments, and updates on the customer’s homeless case.

• Interview clients, undertake housing need and homeless assessments within statutory and policy frameworks, provide advice, ongoing support and maintain client contact.
• Carrying out home visits or visits to hospitals and other relevant sites
• Preventing homelessness, hospital admissions and delayed discharges from a range of supported and institutional accommodation and care
• Collect information relating to applications from a variety of sources.
• Progress cases, from application to final outcome and evaluation including administration of reviews and the collection of any additional required information from a range of sources.
• Provide information on all available housing, support, and other related services.
• Make decisions within legal and policy frameworks.
• Provide positive outcomes for clients using a full range of options and empowering where possible.
• Assist clients to access specialist support services as required (for example, advocacy services, tenancy support, equipment and adaptations, city wide alarms)
• Interpret and support clients of the Local Authority through the Council’s Lettings Policy, including assistance with the bidding process.
• You do not need to have full knowledge of Homelessness issues, as full training will be given, and you will be supported by a skilled and experienced team with senior officers and managers on hand to guide you.

What skills do you Need?

• Must have previous Housing Solutions Officer / Homelessness experience.
• Excellent People skills, as you will be speaking to the public, other members of staff and senior managers.
• Be able to provide Excellent Customer Service
• Strong IT skills, as you will be using word and excel including using internal IT systems.
• Excellent Telephone manner
• The position is based at Howden House in Sheffield City Centre. The role is office based, and Hybrid working is only available on an occasional basis.

Next Steps:

To receive a full job description please apply below or email your CV to