Housing Compliants Admin Support Officer

Client

Local Authority in Ealing

Job Title

Housing Compliants Admin Support Officer

Pay Rate

£18.04 an hour PAYE

Hours

35 hours Mon to Fri (09:00:AM - 05:00:PM)

Duration

3 Month Contract

Location

This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing).

Description

Your primary duties are to:
* Acknowledge and respond to customer complaints within the agreed service level agreements
* Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised
* Communicate with customers over the phone, email and our customer portal
* Liaise with key stakeholders to progress the customer complaints
* If appropriate, calculate redress and compensation in line with the enact policies
* Maintain databases and spreadsheets

Candidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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