Housing Business Support Manager

Are you an experienced professional with a passion for driving operational excellence in the housing sector? VNA Recruitment is seeking a talented Housing Business Support Manager to oversee key accountabilities and ensure the smooth running of the housing services.

Accountabilities:

• Manage capital works programs: Develop and implement capital works programs, oversee contract management, monitor budgets, and maintain accurate completion records

• Ensure gas/electrical safety compliance: Generate compliance reports, identify priority works, and provide support during legal processes related to gas and electrical safety

• Monitor KPIs and performance: Utilise Ideagen software to manage key performance indicators (KPIs), produce monthly reports, and regularly update performance targets

• Develop policies and procedures: Create and implement procedures to enhance service delivery and knowledge within teams, including but not limited to rents procedure and OHMS amendments

• Maintain data quality: Ensure the accuracy of data across various systems such as HMS, KPI software, and contracts, and provide clean data to contractors to improve service delivery

The Experience You Will Bring:

• Knowledge of housing sector procedures and legislative requirements: A solid understanding of operational functions and legal obligations within the housing sector

• Effective communication skills: Ability to communicate effectively and represent the council positively and professionally

• Excellent IT skills: Proficiency in using a range of software packages, including Microsoft Office suite

• Proven track record of delivering high-quality services: Demonstrated ability to deliver services with high levels of customer satisfaction

If you possess the skills and experience to excel in this role, we want to hear from you! Please submit your CV to be considered.