Home Ownership Officer

My client, a Speke based social housing provider, seek an experienced Home Ownership Officer to start an ongoing temp book asap.

Role requires you to:

Provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance

Ensure service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure.

Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service.

Manage Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group.

Person specification Knowledge, Skills and Experience

• Undertake the role of Account Manager for shared ownership and leasehold customers

(including commercial properties) within a specified geographical region, advocating for the

customer and ensuring services provided by the Group are delivered efficiently and in line with

cost, quality and compliance standards.

• Lead, motivate and engage with site based Caretaker’s, to ensure the delivery of a high quality service to support the Home Ownership strategy and objectives.

• Contribute to the regional and neighbourhood planning process, providing local knowledge and

insight to ensure delivery plans reflect assigned scheme priorities.

• Promote customer engagement, both formally and informally, to provide mechanisms for

customers to provide feedback on services received.

• Drive the reduction of interaction demand through proactive customer engagement and

promotion of self-service, providing ongoing customer support as required.

Immediate start

Ongoing temp booking

Hourly rate £18.40 PAYE / £23.01 LTD UMB

Full time