Helpdesk Manager

Helpdesk Manager - Facilities Management - Bury - Up to £38,000

About the Company

We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in North Manchester to run their expanding helpdesk team.
To manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisation's board and clients.

Helpdesk Manager - The Rewards

• Salary up to £38,000 + package
• Benefits

Helpdesk Manager - Requirements

• Worked within an FM or Building services or similar maintenance environment previously
• Worked on a helpdesk already and understands scheduling/planning
• Excellent organisation skills, attention to detail and ability to multi-task
• Strong I.T skills and high-level admin background
• Good communication skills and telephone manner

Helpdesk Manager - Responsibilities

• To monitor the helpdesk and proactively manage KPI’s on the CAFM system
• To manage computerised PPM and work records
• To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA’s
• To respond to client problems and resolve all issues
• To manage and produce reports, survey data and general management reports
• Train up new staff, PDP’s and day-to-day team management.
• To monitor outstanding work orders and produce backlog reports
• To assist in invoice or KPI disputes
• Motivate and manage other staff and manage their training requirements

This role would suit a Helpdesk Manager, Senior Helpdesk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager.

About Us

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