Helpdesk Co-Ordinator

• Position: Helpdesk Co-Ordinator
• Location: Huntingdon
• Salary: £30,000 per annum
• Contract: 12 months Fixed Term Contract - Full time, Monday to Friday- 40 hours

Helpdesk Co-Ordinator:

• Have you had previous experience in ensuring the planning and scheduling of planned maintenance and reactive works is maintained?
• Do you have experience using CMMS Systems?
• Is working in data input or data analysis something you’re confident with?
• Are you a confident, well organised individual who can work to deadlines and has experience working in a similar role previously?
• Does working in a 12 month FTC be something that you’d be able to undertake?

If you answer 'YES’ to some of the above, then please get in touch with the smart10 recruitment team today…

Job Purpose:

This role will be part of the account based team and you will have support, training and access to our clients network.

As a Helpdesk Planner Co-Ordinator you, will be responsible for ensuring the planning and scheduling of all planned maintenance and reactive works for their Huntingdon sites, including the liaison with end users and vendors to ensure all equipment and building infostructure is serviced/maintained in a timely manner. You will also be responsible for CMMS Reporting and Data Analysis to facilitate Asset Lifecycle Management and Management Reporting.

Responsibilities:

• Ensure the CMMS Asset Register is maintained/updated.
• Ensure Scheduling of Planned Maintenance works with External vendors and End Users, Coordinating internal and external contractors and resources through the use of CMMS systems.
• Ensure that all remedial and reactive works are scheduled in line with KPI’s.
• Obtain quotes for additional planned maintenance where necessary.
• Liaise with the end user to facilitate PPMs and reactive maintenance.
• Ensure all vendors are booked on to site using the designated Visitor Notification System.
• Maintain vendor asset lists to ensure correct Contract coverage/Cost.
• Ensure renewal quotes for Annual Maintenance Contracts are obtained.
• Raise purchase orders for all maintenance contracts, remedial works and spare parts as necessary.
• Daily up date of Helpdesk Reactive work orders.
• Maintain Asset Lifecycle Management for both FM and Scientific Assets across all UK sites.
• Provide CMMS data to support other departments.
• Engage in cross departmental projects.
• Support QA in internal/Sponsor Audits.
• Support to the Management Team to ensure all activities are completed

Health, Safety Environmental Arrangements:

• To take reasonable care for the health and safety of themselves and of other persons who could be affected by their acts or omissions.
• To not interfere with any equipment provided for their safety.

Dimensions:

• Occasional travel to other UK sites as necessary.
• Perform other job-related duties and projects as requested.
• Support Customer Service Manager and Helpdesk Functions.
• Number of direct reports: None

Personal Experience/Qualifications/Skills:

• Good PC skills
• Experience of working in data input or data analysis
• Experience using CMMS Systems
• Team player, hard worker, good interpersonal skills, ability to communicate well
• Ability to work to deadlines.
• Ensure a professional conduct is maintained at all times, in line with our clients values.

Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon.

Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page.

For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.