Help Desk Manager

Introduction:

The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere.

What You Can Expect

• Work Type - Permanent
• Location - Sevenoaks
• Salary - From £37k
• Industry - Maintenance

Main Responsibilities as a Help Desk Manager

• Manage new accounts for the business.
• Generate reports on clients' accounts.
• Prioritise engineers for key accounts.
• Provide briefings to staff on new account customers.
• Conduct inductions for engineers on account customers.
• Monitor engineers' performance and account activities.
• Ensure thorough job documentation by engineers.
• Ensure continuity of work in the absence of account managers.
• Monitor engineers' performance and address any issues.
• Report client dissatisfaction to management.
• Prioritise and complete client requests promptly.
• Collect positive feedback from clients' tenants.

Experience & Skills Required

• Maintenance helpdesk: 3 years (required)
• Management: 1 year (required)

What’s in it For You?

• Amazing company to work for!
• 22 days Annual Leave + Bank Holidays
• Health Cashback Scheme
• Group Life Insurance
• Access to Well-being Apps
• Shared Audible & Kindle Library
• Annual Salary Reviews
• Career Progression Training
• Length of Service Annual Leave
• Gym & Retail Discounts
• Free Counselling & Advice Service
• Health Support

For further information on this Help Desk Manager role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.