Head of Payroll Assistance Service

About the role

As the Head of Payroll Assistance Service you'll be leading a team to deliver the services and drive the development of new payroll assistance offerings. The types of services delivered include short-term emergency support for team absences, advice and guidance surgeries, implementation team supplementation, contingency support, annual event services, and payroll process and system reviews.

The Zellis Payroll Assistance Service provides our customers with experts can step-in at short notice to support on highly specific tasks and issues, minimising disruption to day-to-day payroll operations.

You'll need to be extremely credible with customers and have a strong payroll delivery history to understand the needs of customers and develop new payroll assistance offerings. As well as this, you'll need to bring gravitas and a pragmatic and can-do approach to deliver the services and support customers through their challenges, becoming their trusted partner. You'll have close working relationships with Commercial, Implementation, Technology and Managed Services teams internally.

In this role your key responsibilities will include:

• Leading, developing and growing the service line.
• Readily embracing new product features and the opportunity this presents to deliver additional services to customers.
• Leading on post-project reviews and implementing lessons learnt in other engagements.
• Taking accountability for chargeability performance of the service and capacity planning.
• Continuing to build the skills and expertise of the team.
• Owning the delivery of each project in line with expected outcomes, bringing accountability for customer satisfaction, customer benefits and quality KPI achievement, and delivering in line with target margins.

Skills & experience

• Exceptional communication skills and the ability to develop robust and enduring relationships with stakeholders at all levels of the internal and/or customer business.
• Strong payroll delivery history and expertise.
• Knowledge of Zellis HCM Cloud would be a benefit.
• Continuous improvement mindset and problem-solving skills.
• Must be able to work effectively at all levels. Will have the gravitas, passion, and knowledge to be credible in all business situations.
• Excellent people management and ability to lead the current highly skilled and motivated team.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary, plus additional cash car allowance.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.