Head of Insight - Charity Sector

HEAD OF ANALYTICS - CHARITY SECTOR

UP TO £70,000-80,000 + BENEFITS

LONDON

The role as a Head of Analytics will be leading a team to provide this company in-depth analysis on customer behaviour, working directly with c-suite.

THE COMPANY

The successful Head of Analytics will be working for tech platform that substantially helps the charity and not-for-profit sector. This company wishes to increase their understanding of its customer's behaviour through in-depth analysis, learning about customer interactions at multiple touchpoints

THE ROLE

As a Head of Analytics, you will be looking at customer engagement throughout areas of the business whilst being responsible for identifying channel-specific customer trends.

More specifically, in this role you can expect to be doing the following:

• Benchmarking for how customer data is used and manipulated
• Creation of customer-related KPI's, setting success metrics for your team
• Hiring, centralising and growing the London team
• Managing a multi-disciplinary team who look after the end-to-end data lifecycle from tagging & tracking, performance measurement, technology evaluation and development, budgeting and resource allocation, marketing, insight and product analytics
• Managing a team using the following skillsets: SQL, GA, GTM, Power BI (previous experience being hands-on desirable)

YOUR SKILLS AND EXPERIENCE

The successful Customer Insight Lead will have the following skills and experience:

• Previous experience with the following is desirable: SQL, GA, GTM, Power BI
• Experience leading a team across customer or marketing analytics
• Shown experience visualising data using Power BI (or similar, e.g. Tableau, Looker)
• Excellent communication skills, with strong ability to communicate and engage with stakeholders
• Ability to collaborate and work in a team effectively
• Fantastic stakeholder skills

THE BENEFITS

The successful Head of Analytics will receive a salary between £70,000 and £80,000 alongside a comprehensive benefits package.

HOW TO APPLY:

Please register your interest by sending your CV to Dylan Butcher via the Apply link on this page.