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Head of Healthcare Pathways and Performance
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Head of Healthcare Pathways and Performance

Posted 20 March by Vitality
Salary icon Competitive salary
Location icon London , South East England

Team – Hospital Management
Working Pattern - Hybrid – 2 days per week in any of the Vitality Offices (Bournemouth, London or Stockport). Full time hours.

Top 3 skills needed for this role:
  • Extensive PMI Market knowledge
  • Stakeholder management
  • Proficient with complex data

What this role is all about:
This role is responsible for leading the organisation in the design and development, tendering, implementation and ongoing management of healthcare networks and pathways that deliver quality and value for our members, in addition the role holder will have management and oversight of provider insights, utilising data on all aspects of provider performance to support the business in understanding opportunities to improve its provider utilisation and engagement.

No two days in this role will be the same, but your tasks will include responsibility for engaging internal stakeholders and management on what the business wants and needs from the networks and pathways, taking this away (utilising key stakeholder groups) to build the foundation of future networks, engage the market to understand what is available, refine and design a network options, launch an RFP and finalise and implement networks and pathways that deliver.

You will be experienced in the design, procurement and delivery of networks and/or pathway management in a private healthcare provider or insurer environment with significant exposure to the roll out of effective process that require external engagement and significant internal management of key teams and stakeholders to ensure company and colleague needs are met. 

You will be comfortable with analytics and using data to drive your decisions and communicate with others internally and externally on both existing matters and new initiatives, you will also be literate and experienced with contractual terminology and used to working with legal teams to develop and drive innovative contractual agreements for the betterment of services and commercial outcomes.

You will be managing two key functional areas within the department and will be comfortable managing 2 senior team members with flexibility in your management style to adjust to individual need.

Travel will be required, typically on a fortnightly basis between our different UK Office locations and to hospital and facility sites.

Key Actions
  • Support the Provider Management and Strategy Director in meeting company needs by leading on the delivery of networks and pathways, driving up directionality and supplying insight that drives our provider strategy and utilisation
  • Management of the entire process of networks/pathway development, from working with key stakeholders on design, to effective RFI and RFP processes to understand market capability and opportunity, to implementation of all aspects of the pathways/networks, moving into observation and maintenance of the processes when pathways/networks move to BAU
  • Drive innovation in internal processes and the utilisation of technology to ensure that ‘customer’ needs are being met from functional processes linked to areas of responsibility
  • Responsibility for the distinct Network and Pathway, and the Performance functions and driving these areas to deliver for the business in expectation and need, setting clear strategy and objectives for direct reports and overseeing team and functions performance
  • Drive innovation and directional performance buy working with trusted 3rd parties to meet evolving business needs
  • Development of procurement and contractual documentation and standards in partnership with the legal and clinical functions where appropriate to ensure network requirements meet every business and member need as well as ensuring controlled delivery of quality and commercial outcomes
  • Oversee our broader directional performance and strategy, working with key provider colleagues to identify performance issues and collaboratively address issues and failures via appropriate methods
  • Directly and indirectly engage the leading healthcare hospital and facilities, consultant bodies and key industry influencers in the UK market to maintain relations, drive supplier performance and engage on mutually beneficial projects to drive improved member experiences and manage costs
  • Deliver clear insight to all levels of the business via the use of available data sources, ensuring that this is fit for purpose
Essential Skills needed to fulfil this role:
Previous experience (>2 years) of network/pathway management at a senior level
Experience of procurement and contractual development within networks and pathways
Previous experience of leading functions from both a people and strategy perspective
Track record of leading successful change initiatives/projects/programmes
The ability to interpret and present complex data
The ability to successfully present ideas and initiatives to others using a variety of tools and methods

So, what’s in it for you?
  • Bonus Schemes – A bonus that regularly rewards you for your performance
  • A pension of up to 12%– We will match your contributions up to 6% of your salary
  • Our award-winning Vitality health insurance – With its own set of rewards and benefits
  • Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

Ready to find out if we’re the right fit for you? We can’t wait.
#LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

Reference: 52348754

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