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Head of Account Management
Head of Account Management
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Head of Account Management
Posted 4 April by
The Access Group
Head of Strategic Account Management
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
About you:
As a Head of Strategic Accounts you will help shape and define the sales strategy for our most important customers, focussing on driving new value creation initiatives. You will work closely with your team to deliver outstanding results and execute on some compelling propositions to grow and retain value within the base.
You're experienced at bringing highly effective teams together, exciting them about the journey ahead and delivering great results that drive growth. You're a leader who inspires, motivates and takes pride creating a supportive environment where everyone engages well and works towards that common goal. You're a natural mentor and coach to more junior team members. You thrive on change and have a track record in over exceeding targets.
Day-to-day, you will:
• Maximize revenue growth for by managing & growing existing Access customers by planning, forecasting and executing all aspect of revenue generation.
• Create and maintain our internal value proposition
• Motivate, train, educate and assist our internal Account Management and Pre-sales teams to be capable of presenting our value proposition
• Directly support team members in the closing of any opportunities requiring assistance.
• Manage individual sales campaigns were required.
• Report on AM performance metrics from lead generation, activity, pipeline status, conversion rates and revenue generation, all of which should be managed via Salesforce.
• Work alongside Marketing to define lead generation campaigns, follow-up and reporting
• Identify and develop an understanding of competitive offerings and how to compete and win against each of them
• Provide the highest level of customer service and technical expertise to customers at all times
• You may be required to attend exhibitions, host seminars, present sales ideas or attend meetings in support of other salespeople which may include nights away from home
• Software demonstrations are arranged and delivered with a confident and positive approach. Value and Insight are accurately referenced throughout.
• Confidence and persuasive manner.
• Tight organisational and time management skills.
• Pricing quotations are accurate & in line with agreed pricing
• Information is given on the full range of products and services including clear reference to Value & Insight where appropriate.
• Forecasts are accurate and timely.
Your skills and experiences:
• Sales team management experience within a software/SaaS sales environment.
• 5 + years success leading a team of individual contributors and sales managers within a SaaS environment.
• Strong Business Development, Relationship management & Account management is required.
• Knowledge of solution and value-based selling methodologies.
• Willingness and ability to spend up to 50% of your time at client and prospect meetings
• Any ad-hoc duties.
• A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude.
• Strategic and problem-solving mindset, focused on results and business goals.
• Excellent communication skills with an ability to build rapport at all levels of an organisation.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be whom we are looking for.
We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!
What's holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
About you:
As a Head of Strategic Accounts you will help shape and define the sales strategy for our most important customers, focussing on driving new value creation initiatives. You will work closely with your team to deliver outstanding results and execute on some compelling propositions to grow and retain value within the base.
You're experienced at bringing highly effective teams together, exciting them about the journey ahead and delivering great results that drive growth. You're a leader who inspires, motivates and takes pride creating a supportive environment where everyone engages well and works towards that common goal. You're a natural mentor and coach to more junior team members. You thrive on change and have a track record in over exceeding targets.
Day-to-day, you will:
• Maximize revenue growth for by managing & growing existing Access customers by planning, forecasting and executing all aspect of revenue generation.
• Create and maintain our internal value proposition
• Motivate, train, educate and assist our internal Account Management and Pre-sales teams to be capable of presenting our value proposition
• Directly support team members in the closing of any opportunities requiring assistance.
• Manage individual sales campaigns were required.
• Report on AM performance metrics from lead generation, activity, pipeline status, conversion rates and revenue generation, all of which should be managed via Salesforce.
• Work alongside Marketing to define lead generation campaigns, follow-up and reporting
• Identify and develop an understanding of competitive offerings and how to compete and win against each of them
• Provide the highest level of customer service and technical expertise to customers at all times
• You may be required to attend exhibitions, host seminars, present sales ideas or attend meetings in support of other salespeople which may include nights away from home
• Software demonstrations are arranged and delivered with a confident and positive approach. Value and Insight are accurately referenced throughout.
• Confidence and persuasive manner.
• Tight organisational and time management skills.
• Pricing quotations are accurate & in line with agreed pricing
• Information is given on the full range of products and services including clear reference to Value & Insight where appropriate.
• Forecasts are accurate and timely.
Your skills and experiences:
• Sales team management experience within a software/SaaS sales environment.
• 5 + years success leading a team of individual contributors and sales managers within a SaaS environment.
• Strong Business Development, Relationship management & Account management is required.
• Knowledge of solution and value-based selling methodologies.
• Willingness and ability to spend up to 50% of your time at client and prospect meetings
• Any ad-hoc duties.
• A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude.
• Strategic and problem-solving mindset, focused on results and business goals.
• Excellent communication skills with an ability to build rapport at all levels of an organisation.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be whom we are looking for.
We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!
What's holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.
Reference: 52420050
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