Guest Services Manager

Guest Services Manager- London- £55K+Bonus

Intro

We are recruiting a Guest Services Manager (London based) to work at one of the big auditing and accountancy firms. You will be responsible for 40+ members of staff overseeing the hospitality, reception, AV, events planning/execution and campus HR.

Main Responsibilities:

The remit of the role is to manage Reception, Hospitality, Events, AV and HR across the London Campus. You will be managing the guest services experience across over 60 client meeting rooms and event spaces from end to end. The main goal is to provide an outstanding client experience whilst maintaining high standards, ensuring the team is compliant with all H&S requirements, and financial awareness is maintained.

• Manage client/ partner relationships and enhance client experience at every opportunity.
• Build strong relationships with all key stakeholders of workplace services
• Perform monthly financial activities to ensure client budget is met.
• Full ownership of all H&S Compliance across the team including risk assessments and FSMS

The ideal candidate:

• Proven people management skills

Proven experience managing hospitality and events operations

• Proven relevant management experience of customer/client services delivery
• Self-awareness of communication styles and the ability to communicate at all levels
• Results orientation and a track record of improvement
• Proven experience in managing successful teams
• Multi-site operational experience in a similar role
• Experience of leading and managing teams to deliver results
• Corporate Guest Services, five-star hotel or similar background
• Ability to communicate effectively to senior stakeholders
• Self motivated and ability to adapt to a changing environment
• First line HSE qualifications to include risk assessment skills
• Understanding of meeting room booking software systems and how this technology can be used to benefit efficiency, reporting and auditing

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.