Guest Relations Manager

Guest Relations & Reception Manager

Inspire Resourcing Limited have the privilege to assist our award-winning client based in the heart of Derbyshire.

Due to continued success and excellent reputation, they are highly thought of and well known for outstanding customer service.

The Role

As Guest Relations & Reception Manager, you will lead a team of 4 receptionists and work alongside the kitchen and restaurant teams, delivering exceptional service and supporting in the overall guest experience.

Key activities to include,

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Respond to guest needs and anticipate their unstated ones
• Expect and react promptly to guests requirements and enquiries
• Actively listen and resolve guests complaints
• Oversee and coordinate all arrivals/departures
• Coordinate and manage communication between guests, staff and departments
• Promote all packages, promotions, and other facilities
• Ensure a memorable experience for guests
• Provide a high level of customer service at all times
• Use up-selling techniques to promote our services and facilities
• Support in the bar and restaurant

Attributes of The Role

• A high standard of personal presentation along with outstanding communication and active listening skills, verbal and written
• A good telephone manner customer service skills, patience and tact
• The ability to be calm and well organised, even when working under pressure
• The ability to handle cash, credit/debit cards and foreign currency
• The ability to operate standard office equipment
• IT literate and have hotel management software knowledge
• Familiarity with working in a bar/restaurant environment
• Accurate and have an attention to detail
• Social skills
• BS degree in hospitality management, business administration or related field
• Excellent problem resolution capability

Salary: 26-29K depending on experience

Hours: Due to the nature of the work these may vary and include weekends and bank holidays (40-48 per week)