Graduate Trainee Insurance Claims Handler

Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Property Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury and Evesham and are going through a period of growth to meet the needs of our expanding client base.

We are seeking Graduate Trainee Insurance Claims Handlers to join our team in Evesham. This role willinvolve managing a portfolio of Latent Defect Claims on a delegated authority basis. Full training will be given on Insurance and Claims Management, and the role is designed as the first step on a Claims Management career.

Key Activities:

• Manage all phases of the Latent Defect Insurance claim process to ensure that all tasks are completed efficiently and effectively. To achieve this you will engage in professional training provided by our in-house training team, including classroom sessions and on-the-job learning. You will be expected to achieve Chartered Insurance Institute (CII) certification, with the potential for further professional study as your career develops.
• Accurately check all the information on a claim and ensure the reserve accuracy throughout the life of the claim.
• Update company database to ensure all claim records are accurate and complete, and all data securely stored following appropriate guidelines.
• Manage inbound and outbound calls, emails and letters with insurers, policy holders, fellow professionals and industry specialists.
• Accurately interpret expert reports and insurance policies.
• Liaise with policyholders and experts to ensure accurate and timely settlement of claims.
• Identify and assist in pursuing recoveries, and liaise with legal advisors.

Skills and Experience required:

• Experience of IT systems including MS Word, Excel, Outlook and Teams. Training on company database systems will be given.
• Strong verbal and written communication skills.
• Willing to ask questions and seek assistance when required.
• Strong customer service skills.
• Able to quickly build positive and effective relationships with internal and external stakeholders.
• Well organised with excellent time management skills.
• Team player.
• Excellent attention to detail and high levels of accuracy.
• Confident working independently under instruction.
• Able to adapt to new challenges.
• Bachelor degree (required).

Job Type:

• Full-time (Mon-Fri).

Salary:

• Stating salary £24,500 per annum.

Benefits include:

• Generous company pension.
• Life Insurance & Private Medical Insurance (following completion of probation).
• Casual dress policy.
• Flexible Working (35 hours per week Mon-Fri).