Graduate Product Specialist

Graduate Product Specialist

Sector - Project Management, Legal Technology, SAAS
Location - Central London / Hybrid
Salary & Benefits - £30,000 to £32,000 + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working)
Job Type - Graduate, Product Specialist, Project Manager, Customer Support, Full-time, Permanent

This is a fantastic opportunity for a Graduate to join a multi award winning disruptive legal technology firm, working with sales and product support teams to deliver successful POCs and manage live customer projects from planning stages to final review.

Ideal candidates will have a law degree or worked as a Paralegal and have a desire to be at the forefront of a revolution within the legal industry.

The Company:

Multi award winning legaltech firm. Their products utilize AI to allow lawyers to execute their work more efficiently. Launched 7 years ago and already in use in over 60 countries, the company's document review platform offers lawyers greater insight at unmatched speeds.

The software builds on ground-breaking machine learning and pattern recognition techniques developed at the University of Cambridge to read and understand legal language. The technology is used by law firms and in-house teams to improve processes such as due diligence, compliance reviews, property lease abstraction and eDiscovery.

Main roles and responsibilities of the Graduate Product Specialist include:

• Work with sales team to deliver successful POCs and manage live customer projects from planning stages to final review
• Act as a product expert for sales teams and customers
• Understand the individual use cases and needs of each customer
• Provide advice, educate and train customers on how to use the product
• Deliver training of the product and propose workflow solutions
• Work with the support and technical operations teams to co-ordinate and resolve technical issues
• Work with leading organisations and help them obtain value from the product

Requirements for the Graduate Product Specialist role

• Graduated with a minimum 2:1 in Law or a scientific or analytical based discipline
• Experience working as a Paralegal, ideally within e-Discovery highly desirable.
• Highly-detail oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Excellent interpersonal and communication skills, both verbal and written
• Articulate with a desire to improve customer-facing skills and present to individuals with varying degrees of knowledge
• Organised with excellent time management skills with an ability to prioritise effectively