Graduate Customer Success Manager

Graduate Customer Success Manager

Sector - Graduate, Project Management, Legal Technology, SAAS
Location - Central London / Hybrid
Salary & Benefits - £30,000 to £32,000 + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working)
Job Type - Customer Success Manager, Project Manager, Customer Support, Full-time, Permanent

This is a fantastic opportunity for to join a multi award winning disruptive legal technology firm as a Graduate Customer Success Manager, working with product support teams to deliver successful customer projects from planning stages to final review.

Ideal candidates will have a law degree or worked as a Paralegal and have a desire to be at the forefront of a revolution within the legal industry.

The Company:

Multi award winning legaltech firm. Their products utilize AI to allow lawyers to execute their work more efficiently. Launched 7 years ago and already in use in over 60 countries, the company's document review platform offers lawyers greater insight at unmatched speeds.

The software builds on ground-breaking machine learning and pattern recognition techniques developed at the University of Cambridge to read and understand legal language. The technology is used by law firms and in-house teams to improve processes such as due diligence, compliance reviews, property lease abstraction and eDiscovery.

Main roles and responsibilities of the Graduate Customer Success Manager include:

• Work with internal teams to deliver successful live customer projects from planning stages to final review
• Act as a product expert for customers
• Understand the individual use cases and needs of each customer
• Provide advice, educate and train customers on how to use the product
• Deliver training of the product and propose workflow solutions
• Work with the support and technical operations teams to co-ordinate and resolve technical issues
• Work with leading organisations and help them obtain value from the product

Requirements for the Graduate Customer Success Manager role

• Graduated with a minimum 2:1 in Law or a scientific or analytical based discipline
• Experience working as a Paralegal, ideally within e-Discovery highly desirable.
• Highly-detail oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Excellent interpersonal and communication skills, both verbal and written
• Articulate with a desire to improve customer-facing skills and present to individuals with varying degrees of knowledge
• Organised with excellent time management skills with an ability to prioritise effectively
• Languages useful but not essential: German, French, Spanish, Italian, Dutch