Graduate Collections Specialist

Are you a bright articulate graduate with at least 1 year in collections and looking to build a career in Finance
Do you have an understanding of payment trends and are comfortable investigating problematic clients?

Our client is ideally looking for a graduate from a top 30 University / Russell Group with 1 years relevant experience

This is an exciting opportunity for a Junior Collections Officer to join a well-established and fast-growing Fintech business who are impacting small business lending in the UK.

About the Role
The role is suitable for a graduate, preferably with some debt collection or credit control experience. You will need to be highly organised. You’ll be working closely in a small team, and there is significant scope to develop in the role.

There will be an analytical component to the role, but it is very important that you are also happy to make calls and speak to clients (and email etc), as this will be a large part of the job

Key tasks include

• Monitoring daily and monthly performance of customer loans;
• Understanding payment trends and investigating problematic clients;
• Supporting SME business owners who are facing financial difficulties over the telephone and via written communication to effectively understand the cause, negotiating an outcome which is appropriate for both the borrower and the Company.
• Building rapport with our Borrowers to understand their needs and expectations.
• Liaising with customers and legal team with regards to problematic customers and overdue payments;
• Preparation of monthly reports;
• It’s a small team so you’ll also be assisting management with various tasks.

Skills and Experience

• Strong academic grades and degree or relevant experience
• Some experience in credit control/recoveries/collections preferred but not essential.
• Good written and verbal communication skills
• Strong computer skills (excel)
• Highly organised