German Speaking Ecommerce Customer Service

German Speaking Customer Service Executive
The company HQ is in Harrogate

Salary £28K

Ideally they would like a candidate who can work on a hybrid arrangement, however if too far, they will consider being flexible on a case by case basis.

For example if you live in Sheffield, some travel or a hotel stay would be expensed for some initial training and then the role would be remote.
They have an opportunity for a likeminded colleague to join them as a German speaking customer service executive.
This will be a 2 day a week in the office and 3 days from home split.

Duties

• Dealing with customer care enquiries from German customers
• Advising them on the right products
• Giving information on the products
• Dealing with returns
• Managing any customer issues

What is great about the company

• They are a very unique, very energetic company
• They have the friendliest team and staff - we have worked with them a long time
• The whole vibe there is happy
• You will get bonuses and pay rises as you progress
• The office is lovely and you get various discounts from a local retailer nearby

The person they need

• Fluent German speaker
• Someone who is very IT literate - you need to be comfortable with Excel
• Friendly and warm personality to fit in well with a team
• Passionate about customer service
• If you have some experience in customer service, that is ideal