German Customer Service Trainer

Based in either Ringwood or London, my client is looking to recruit a German & English speaking Customer Service Trainer and Coach. The successful candidate must be fluent in both German and English.

The role is a hybrid position with offices in either London or Ringwood.

Main Duties

• To monitor performance and quality standard of all agents, ensuring all KPI’s are met.
• To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
• To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
• Handling the on boarding and development of any new joiners
• Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
• Knowledge base/Training manual/Coaching manual management.
• To provide feedback and set performance and quality expectations in line with the agreed KPI’s.
• To work closely with the Team Leader to ensure client expectations are met.
• To present our clients in a professional manner at all times, whether in person, by phone or in writing.
• To continually look for ways to improve performance.
• To be well organised, professional and reliable.
• To work alongside the team by effectively working on contacts.
• To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
• To demonstrate a willingness to learn and have fun at work!

Skills Requirements

• Must be fluent in German and English
• Training/coaching qualifications or equivalent.
• Excellent numeracy and literacy
• Excellent customer service skills
• Good analytical, decision making and problem solving abilities
• Excellent written and spoken communication skills, in both English and German.
• Track record in training/coaching.

Location: Ringwood or London - this is a hybrid role

Salary: £32,000 - £36,000 per annum + bonus

Hours: 40 hours over Monday to Saturday 8am to 8pm