General Manager

Hotel General Manager

Location -Sandwich, Kent

Salary-Competitive

Benefits -Pension, company bonus, company shares, incentives

Permanent

Do you have Proven experience as a General Manager in the restaurant and/or hotel industry?

We are seeking a dynamic and experienced Hotel General Manager to lead our team and oversee the overall operations of our hotel, with a specific emphasis on elevating our food and beverage service. The ideal candidate will have a proven track record in restaurant and hotel management, a strong background in hospitality, and a passion for delivering exceptional guest experiences.

Responsibilities

• Provide effective leadership to all hotel departments, fostering a positive and collaborative work environment
• Recruit, train, and mentor staff to ensure a high level of performance and guest satisfaction
• Oversee day-to-day hotel operations, ensuring seamless coordination between departments
• Implement and maintain policies and procedures to enhance efficiency and guest service
• Ensure a consistently high standard of guest service, addressing and resolving any issues promptly
• Implement strategies to enhance overall guest satisfaction and loyalty
• Develop and manage budgets, monitoring financial performance against established targets
• Implement cost control measures while maintaining service quality and guest satisfaction
• Collaborate with the sales and marketing teams to develop and implement strategies to maximize revenue and occupancy
• Participate in promotional activities to enhance the hotel's visibility and reputation
• Monitor and maintain quality standards, conducting regular inspections and audits
• Implement improvements based on guest feedback and industry best practices
• Establish and maintain positive relationships with local businesses, community leaders, and other stakeholders
• Represent the hotel at community events and industry functions

Skills and Experience

• Proven experience as a General Manager in the restaurant and/or hotel industry
• Strong leadership and interpersonal skills
• In-depth knowledge of hotel operations, industry trends, and best practices
• Excellent financial management skills
• Exceptional customer service orientation
• Effective problem-solving abilities
• Bachelor's degree in Hospitality Management or a related field
• Minimum of 3 years of progressive experience in hotel management

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.

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