General Manager - West Hampstead

General Manager, West Hampstead

Salary: £35,000 p.a.

Experienced General Manager required for a successful brewery bar with casual dining and events. You will be managing the team and be responsible for the smooth running of the service. You will play a key role in maintaining the venues reputation and driving its success. Currently the net turnover is between £15K and £20K per week.

The General Manager will over see 12 staff working a 42-hour shift and be confident in labour costs and budgeting as well as general Profit and Loss.

Duties:

• Oversee day to day operations of the site.
• Ensure high standards of service, cleanliness and ambiance.
• Monitor inventory levels.
• Liaise with suppliers and ordering stock.
• Recruit, train, supervise and mentor staff.
• Schedule and manage staff rotas.
• Conduct regular performance reviews and provide constructive feedback for improvement.
• Ensure exceptional customer service standards are met.
• Manage customer queries through to resolution, to ensure customer satisfaction and loyalty.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Prepare and manage budgets, ensuring customer satisfaction and loyalty.
• Monitor sales and expenditure.
• Explore new avenues for increasing customer engagement.
• Ensure health and safety regulations are met.

Requirements:

• Proven experience in a managerial role within a similar environment.
• Good knowledge of labour costs and general financial management such as budgeting, profit and loss etc.
• Must be a Personal license holder.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of relevant health and safety regulations.
• Financial acumen and budget management skills.
• Ability to work flexible hours, including evenings and weekends.

Opening hours of site:

Monday, Tuesday & Wednesday: 4pm to 11pm

Thursday: 4pm to midnight

Friday & Saturday: 12midday to midnight

Sunday: 12midday to 11pm