Front of House Receptionist

Location: Manchester,M20 2AF

Hours: Monday - Friday 07:00 am - 12.15 pm

Salary: £12.00 per hour

Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme), Family-friendly benefits

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All are supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

To deliver friendly and effective 5-star customer services, that creates, a warm and welcoming atmosphere for all visitors and guests, at all times. To be punctual maintain a professional appearance and adhere to uniform policy. Ensure that the Reception area is kept clean and tidy at all times. To have excellent knowledge of the site (including Building Manager and Tenants) and surrounding areas. Maintain personal knowledge by completing in-house and external training material when provided. All training must be completed to a proficient standard.

What you’ll do:

• Provide a professional first impression and maintain client and visitor exceptions as well as liaise with different types of personnel.
• This consists of being able to answer the switchboard efficiently, and professionally and being able to announce them to the relevant extension.
• Ensure that all names and details are logged and recorded such as the details of time, date, caller's name company, contact no, and reason for the call, if appropriate.
• Messages must be passed to the recipient promptly.
• To prioritise tasks and be responsible for dealing with Royal Mail using ordering systems.
• Assist with maintaining the clients, and telephone extension list and ensuring all appropriate staff are provided with an up-to-date copy.
• To update notice boards with internal announcements and current vacancies.
• To assist with the distribution of incoming faxes, particularly those marked urgent, and notification to the relevant person on receipt to reception.
• To provide back-up administration support as and when required. To uphold and promote the good name of EMCOR UK at all times.

Who you’ll be:

• To project a professional and positive image at all times to both internal and external customers.
• Highly driven and flexible enthusiastic, proactive, and self-motivated team player.
• Interpersonal skills and the ability to liaise with different types of personnel
• Professional phone etiquette, and problem solving.
• Customer service skills, active listening, and good adaptability.
• Proficiency in organisational skills and time management.
• This role requires the successful candidate to have an SIA license as well OR EMCOR UK will provide it if necessary.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.