Front of House Host

About Well Life Clinic:

Introducing Well Life Clinic, a new private GP practice opening in the heart of Oxted this Summer. Our goal is simple: to offer high-quality, accessible healthcare services to families in our local community. With experienced medical professionals leading the way, we're committed to providing top-tier care tailored to individual needs and provide exceptional an healthcare experience for all.

Job Purpose:

To manage the day to day delivery of an exceptional 'front of house’ patient/customer experience to build the reputation of the brand and ensure repeat bookings.

Key Accountabilities:

• Ensure all patients/customers are welcomed to the clinic and are made to feel comfortable.
• Book patients/customers into the system ensuring payments have been made and any necessary information is in the system (contact details and communication preferences etc).
• Provide support where possible to patients/customers who have special accessibility requirements to enable them to access the clinic's services and feel comfortable.
• Deal with any patient/customer queries or concerns, logging in the system and escalating where resolution has not been possible to ensure patient/ customer satisfaction.
• Monitor and Maintain standards in the patient/customer facing and clincal areas during the course of the day to ensure a tidy, clean, safe and welcoming environment and that stock ire-purchased when neccesary.
• Book follow up appointments, diagnostics or third party referral appointments for patients/customers in the clinic, take payments and provide any useful additional information to ensure a seamless experience.
• Ensure the integrity of all patient and colleague data is protected by following all relevant data security protocols
• Deputise for the Clinic Manager as a point of contact for tech issues escalating to third party providers where necessary

About you:

• Previous experience in a customer facing role where the emphasis is on service delivery.
• Previous experience working with technology systems to deliver all or a key part of the role.
• A good level of competence with MS 365.
• Able to work 37.5 per week on a rota basis including weekends and late nights