French Customer Support Specialist (Hybrid)

We currently have an exciting opportunity for French Customer Support Specialist in Warwick.

Are you fluent in French and English? Do you have previous customer service experonce?

If yes, read on!

Our client is cutting-edge tech company that designed and manufactured the world's first motion-based measuring tool. They are one of the Europe’s fastest-growing companies and they are revolutionising industries worldwide and setting the future standard for measurements.

Based in Warwick, they offer comprehensive product training, hybrid work options, and attractive benefits, such as a generous profit-and-performance bonus scheme, share scheme and a cash healthcare programme. Don't miss out on the chance to be a part of their growing, dynamic team! They are currently looking for a French Speaking Customer Support Specialist.

About the role

• The role will be supporting our client customer base via tickets, phone calls and live chat.

Key Responsibilities

• Responding to customer queries via email or on social media platforms
• Prioritizing daily customer support queries and providing timely resolutions
• Handling technical inquiries from non-technical users with clarity and expertise
• Working towards achieving an excellent first-time resolution for customers
• Adapting to the growing needs of our EU business, with an initial focus on customer queries.
• Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs.

Essential experience/Skills :

• Bilingual Communications - French
• Demonstrated ability to comprehend technical queries and provide effective solutions.
• Prior experience in customer service
• Strong organizational and problem-solving skills.
• Experience in a digital environment
• Proven track record of generating sales leads
• Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.

Desirable Experience/Skills:

• Previous experience working for an e-commerce brand
• Familiarity with email customer service for technical products/brands
• Knowledge of CRM systems, particularly Shopify/Gorgias experience.
• Comfortable engaging with customers via phone calls
• Proficiency in another EU language (Multilingual skills)
• Experience in handling customer queries through phone calls
• Familiarity with technology-related products and services.

Benefits:

• A truly flexible, hybrid working culture
• 25 days’ holiday + bank holidays
• Profit bonus scheme
• Healthcare cash plan
• A collaborative working environment
• Employee share scheme
• Employer pension scheme
• Choice of hardware
• Gym discounts
• Free on-site parking
• Training and development

Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications, we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.