Fraud Advisor

Customer Service Advisor

Glasgow

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary contract with the view to going permanent. If you are somebody that embodies customer service, empathy, patience, and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity?

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while always providing support to vulnerable customers.

The key details!

• £130 per day
• 6-month contract
• Opportunity to convert to Permanent staff
• Hybrid working, 2 days a week in the office.
• Office based in Central Glasgow, Scotland
• Monday to Saturday - 9am to 6pm (40 hrs a week) - you will recieve a weekday rest day and Sunday's off.
• ASAP Start date!

What you will be doing?

• Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development

What we ask from you?

• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Experience of working within a customer services role, previous contact centre experience is highly valuable.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.