Food and Beverage Senior Supervisor

Ref: 564

Hours between - Monday - Sunday between 8am -6pm

Glu recruit are working with client in Rotherham who are looking for an experienced hands-on customer focused Senior Food and Beverage Supervisor with a passion for food and a focus on exceptional service. Ability to supervise multiple outlets including food, beverage, and hospitality functions. Reporting to and working closely with the Food and Beverage Manager leading a dedicated team to deliver daily, weekly, and monthly targets whilst keeping a close eye on product quality and customer service.

Duties within the role include:

Supervise all F&B activities across the site:

• Overall Supervisory responsibility a. Hands on approach to assist the F&B Manager to deliver the business plan, including working towards KPIs and budget whilst demonstrating a strong supporting presence on the floor
• Responsibility heading the supervisory team for the day-to-day running of all F&B outlets
• Supervise, organise and support the F&B provision for tour groups, corporate meetings, weddings, events and other functions
• Supervise, support, train and assign all duties to catering assistants
• Demonstrate effective cash handling
• Organise regular meetings with Supervisors, and the wider F&B team to discuss business progress against strategy keeping the team well informed at all times g. Work to create a strong working relationship with other departments across the business with a can-do attitude
• Lead by example to inspire, motivate the wider F&B team

Supervisory responsibility for Business Administration and Analysis of the F&B Department:

• Have responsibility for administering and supervising the day-to-day running of all F&B outlets
• Supervisory responsibility for supplier relations a. Liaise with suppliers where required, developing positive working relationships whilst monitoring the quality of the products and service provided

Supervisory responsibility for Business Administration and Analysis of the F&B Department:

• Have responsibility for administering and supervising the day-to-day running of all F&B outlets

Supervisory responsibility for supplier relations:

• Liaise with suppliers where required, developing positive working relationships whilst monitoring the quality of the products and service provided
• Liaise with suppliers where required, developing positive working relationships whilst monitoring the quality of the products and service provided

Supervisory responsibility the F&B Team:

• Recruit to build a trustworthy, motivated, skilled and flexible team to cover all F&B outlets
• Organise meaningful inductions for any new starters who join the business ensuring training and support assigned accordingly
• Supervise, train, manage performance, welfare, timekeeping and attendance assigning duties to maintain a high quality of service
• Perform annual PDA’s and reviews against set schedule
• Work on creating dynamic rotas that keep within a set labour budget and meets the needs and demands of the business, ideally working four weeks in advance across all outlets
• Work on creating dynamic rotas that keep within a set labour budget and meets the needs and demands of the business, ideally working four weeks in advance across all outlets

Responsibility for all current Health & Safety / Food Hygiene Legislation:

• Ensure Health and Safety, Food Hygiene regulations, risk assessments and other Health & Safety requirements are strictly observed, recorded and adhered to
• Lead by example on all business policies and procedures

Customer Experience:

• Ensure the delivery of excellent customer service demonstrating excellent product knowledge and commercial ability whilst guaranteeing a first-class experience for customers
• Utilise communication feedback from customers, staff, and other departments to ensure continuous development and improvement
• Deal with any customer complaints in a professional and efficient manner escalating where required

Other Duties:

• To undertake any other relevant duties as required
• Deal with any customer complaints in a professional and efficient manner escalating where required

Essential:

• 2 years’ experience working in a busy F&B environment
• Proven track record of working in a customer service setting Experience supervising a team to successfully deliver the business goals
• Level 3 Food Safety
• Smart appearance and confidence with self-motivation
• Team player
• Ability to work well under pressure, and remain calm in a busy environment
• A passion for F&B and hospitality service
• Customer service focused
• Experience of supervising, training staff with differing levels of ability
• Honest reliable and trustworthy maintaining good timekeeping and attendance Respect the wider team
• Able to work flexible hours, including evenings, weekends and Bank Holidays
• Awareness of the implications of social media in a workplace

Desirable

• Competent IT skills including Microsoft Packages

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.