FNOL Manager

Rthirteen are currently partnering with an insurance specialist in their search for a FNOL Manager to join their growing team in South Norfolk. You will be responsible for handling end-to-end processes for new claims, ensuring effective communication with stakeholders and accurate administration.

This is a full-time, permanent role working on a rota basis working between 9am - 7pm Monday - Friday & 9am-5pm Saturday for a total of 38.5 hours per week. The offered salary for this role is £24,000 - £32,000 dependent on experience.

The benefits

• 21 days annual leave + bank holidays
• Free, onsite parking
• Company pension contribution
• Performance & attendance bonus
• Employee assistance programme
• Employee referral scheme
• Cycle to work scheme
• Company social events

Duties to include:

• Managing end-to-end processes for new claims, including initiating communication with involved parties and utilizing a case management system to address outstanding issues.
• Promoting to clients and associated parties, demonstrating effective salesmanship.
• Communicating with clients, responsible parties, insurers, solicitors, and other stakeholders throughout the claims process.
• Coordinating the delivery of credit hire vehicles from a diverse fleet, ensuring safe and convenient arrangements that meet client needs.
• Providing general administrative support to the management team.

You will have/be:

• Sound insurance claims experience and a customer service background.
• Well organised with the ability prioritise and meet deadlines.
• High levels of attention to detail and accuracy.
• Working knowledge of Microsoft Office.
• Excellent communication skills, both written and verbal.

How to apply:
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Recruitment Manager at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.