First Line IT Support Apprentice

Employer description:

The company began it's journey in to the world of Fashion not so long ago. Founded in 2018.

The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco  

Overview:

They’re excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! 

As an IT Apprentice, you’ll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide.

You’ll have a keen interest in IT and must be able to work in a fast passed environment.

Working closely with other departments you will need to build relationships with both staff and management.

Main responsibilities:

• You’ll be responsible for the quality of information logged into the companies Call Management system
• You will be expected to accurately log support tickets into the Call Management system in a timely manner
• Dealing with internal staff IT queries both from incoming phone calls and emails
• Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions
• Recognising when a call is urgent and escalate accordingly
• Carrying out configuration and testing of new kit prior to new starters joining the company
• You’ll be expected take part in the Technical Support meetings which take place at 10am each Monday morning 

As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk.

Desirable skills:

• You are self-motivated, efficient and well-organised with a keen eye for detail.
• You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently

Personal qualities:

• The ability to work as part of a team, whilst remaining self-motivated in managing your own workload
• The ability to demonstrate an excellent customer service focus when dealing with internal clients
• Driven, committed and you energise, engage and inspire others
• Friendly, helpful and considerate others
• Sincere, transparent and trustworthy

The company have a friendly and welcoming team environment and will be 100% committed to your development and training.

Salary:

• £18,000 per annum. 

They offer lots of perks and benefits, such as:

• Providing your birthday off as holiday
• Charity events
• Regular work social events

They also offer:

• A Bike2work and Pension scheme
• The opportunity to travel with work

Future prospects:

• As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship.

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!