Fire Alarm & Nurse Call Engineer

Fire Alarm & Nurse Call Engineer - £26,000 to £32,000 + Plenty of Bonuses & Benefits

Our client, a leading organisation in the healthcare technology sector, is dedicated to fostering a seamless care environment where human connection flourishes, supported by advanced solutions.

With a history spanning nearly six decades, they have been at the forefront of developing intelligent technologies that bridge the gap between caregivers and patients, ensuring safer, healthier outcomes in acute care settings.

As an integral member of their Customer Service Team, you will play a crucial role in maintaining their commitment to excellence. Your main responsibility will involve providing top-tier technical support across their product range, addressing field issues, complaints, and actively contributing to improvements in manufacturing reliability and serviceability.

Main Responsibilities:

• Assist in return processes to expedite product modifications and improve reliability.
• Promote additional services and products to customers, supporting business growth.
• Implement strategies to optimize service efficiency and reduce costs.
• Handle complaint escalations promptly and professionally.
• Stay updated on product developments through regular training sessions.

Requirements:
Essential:

• Basic knowledge of electrical and communication systems.
• Strong problem-solving skills and goal-oriented mindset.
• Excellent communication skills in various mediums.
• Possession of a full driving license.
• Disclosure and Barring Service (DBS) check.

Desirable:

• FIA Unit 5 certification.
• Familiarity with servicing and maintaining alarm/communication systems.

Benefits:

• £26,000 - £32,000 Basic
• Overtime available
• On call 1 in 4
• Out of Town Allowances
• Competitive bonus scheme.
• Comprehensive pension scheme.
• Generous holiday allowance, with additional days based on length of service.
• Death benefit scheme.
• Salary exchange option.
• Long service awards.
• Birthday and Christmas vouchers.
• Pay Care options for additional benefits.
• Employee Assistance Programme and on-site mental health support.
• Share Incentive Plan.
• Regular company social events.

Apply now to join our client's team and contribute to shaping a safer, cleaner, and healthier future for all.