Finance & Operations Coordinator

Our client pride themselves on delivering exceptional service to their customers. They are a dynamic and forward-thinking company that values innovation and teamwork. As part of their continued growth, we are seeking a dedicated and proactive Business Administrator to join their team.

Role and Responsibilities

As a Business Administrator, you will play a pivotal role in supporting the operational side of our clients business. Your responsibilities will include:

• Organising and distributing cards to customers.
• Verifying customer information and pre-checking customer applications for credit.
• Managing a support mailbox and addressing customer queries related to the cards.
• Acting as a liaison between the networks and sales team.
• Using appropriate techniques and methods to understand customer needs and provide suitable options and solutions.
• Demonstrating excellent organisational skills in managing multiple card orders for different customers.
• Building and maintaining excellent communication skills to handle incoming customer requests and objections.
• Monitoring credit exposure across all customers and making decisions on creditworthiness.
• Sending out weekly sales reports to key customers.
• Adhering to rules and regulations of relevant regulatory bodies.
• Working on your own initiative to manage your own portfolio, SLAs, and ad-hoc tasks.
• Contributing ideas to improve processes and assisting with training needs.
• Maintaining high standards of personal conduct at all times.

Requirements:

• Proven experience in a similar administrative role.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of credit analysis and financial statements preferred.