Field Telecoms Engineer - IT, Telecoms, Cloud Leader

Are you a seasoned Telecoms Engineer seeking an exhilarating opportunity in a dynamic and rapidly evolving Telecoms/IT company?

If you possess exemplary communication skills, a knack for problem-solving, and thrive in a fast-paced environment, then we want you on board!

Role Info:

Telecoms Engineer
Worthing Office Based / Field / Home Working
£30,000 - £35,000
Plus generous annual leave, including bank holidays, opportunity to participate in the recruitment bounty scheme, Free Beer Fridays and exciting social events

Company: Pioneers in the UK telecommunications and office technology industry
Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs

About us:

We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation’s unique requirements to delivering innovative business outcomes which are synonymous with our brand.

We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top!

The Telecoms Engineer Opportunity:

As a Telecoms Engineer reporting to our Operations Manager, you'll be at the forefront of our voice communications projects, ensuring seamless operations and top-notch service delivery.

Key Responsibilities:

+ Expertly handling telecom systems and software support, including voice/cloud conferencing systems and IP video conferencing, to guarantee uninterrupted service
+ Engaging with clients to understand and fulfil their telecommunication system requirements and expectations
+ Installing, supporting, and maintaining telecom environments, administering voice systems, and troubleshooting production issues
+ Conducting post-mortem investigations, performing root cause analysis, and implementing corrective actions
+ Creating and maintaining comprehensive documentation of policies, procedures, and technical papers
+ Providing second/third-line support on voice and data issues, collaborating with the technical team, and ensuring SLAs are met
+ Managing workload efficiently, communicating effectively with team members

About you:

+ Telecoms Engineering Experience - previous experience in the hosted space is essential
+ Exceptional oral and written communication skills
+ A natural inclination towards delivering outstanding customer service
+ Excellent planning, organisational skills, and the ability to work under tight deadlines
+ A collaborative mindset and the ability to work effectively in a team environment
+ Strong IT skills, familiarity with Business Management systems (Autotask), and proficiency in MS Office packages
+ Meticulous attention to detail, ensuring accuracy in all tasks
+ Hold a valid UK Driving License is essential

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.