Field Service Engineer

Posted 1 May by Plus One Recruitment
£37,000 - £40,000 per annum
Banbury , Oxfordshire
Permanent, full-time
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Posted by Plus One Recruitment
Our client is a leading custom design and manufacturer in their field, selling their products to a wide range of industries across the globe. The business has been operating successfully for over 25 years, and due to continued growth, they are looking to recruit an experienced Service Engineer to join their team.

The role will require working closely with the Sales Department in the communication of sales opportunities through upgrades, uneconomic repairs and general awareness of on-site opportunities.

Predominantly UK-based, however, some international travel may be required at times as well as working to the highest standards and ensuring the highest levels of customer satisfaction.
  
Responsibilities:
  • Commissioning of new machinery, validation visits, service reports and telephone technical support
  • Product Training to users, (QC, Maintenance and Operators)
  • Successfully applying software enhancements to improve the performance of the equipment
  • Fault diagnosis and repair as required
  • Ensuring reoccurring issues are resolved in a timely and satisfactory manner
  • Providing detailed feedback to the Technical/Production departments
  • Support production with Customer returns where necessary
  • Assistance with Production activities including:
  • Electronics: Tuning Final QC
  • Controls: Cabinet and Machine Wiring
  • Product Testing
  • Co-ordination and delivery of ‘after sales’ upgrades and/or refits
Skills & Experience:
  • Must have experience in Electrical and Mechanical engineering.
  • Must have previous experience as a Field Service Engineer.
  • Must be a competent user of Microsoft Word, Excel Outlook email or a similar system.
  • Ability to work as part of a team as well as independently to resolve customer issues.
  • A methodical approach to problem-solving and troubleshooting.
  • A flexible approach to hours worked, including some weekends.
  • Willingness to travel UK and some overseas.
  • Clean full UK Driving License.
Additional Information:
  • Please note the Head office is based in Banbury but the role will cover Oxfordshire/MK/Northants/south of England.
  • Working hours Monday to Friday 8.45 am – 4.45 pm although flexibility is required due to working at customer locations and occasional weekends may be required.
  • 25 days holiday per year + Bank Holidays.
  • Company Pension.
  • Eyecare scheme.
  • Discount vouchers for high street stores, entertainment, holidays, and gym memberships.
  • Employee Assistance Program.
  • Opportunities for career development via a development plan.
If you would like to apply for this opportunity, please submit an up-to-date CV  with your application. If you would like any further information, please contact Stuart Moore at Plus One Recruitment.

Reference: 52570068

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