Field Service Engineer (Cambridge)

Field Service Engineer (Cambridge)

Permanent, Full Time

Field-based - Covering the Cambridge Area.

Basic starting salary: £35,466 p.a (plus London weighting allowance if living within the M25) - With additional OTE earning potential as well as salary increments for additional skills

We have an exciting opportunity for a Field Service Engineer to join us at BSH. You would be responsible for the successful management and resolution of customer and product issues thereby maintaining and enhancing the reputation of the company and its brands.

At BSH, we improve quality of life across the globe with our innovative home appliances, superior solutions and exceptional brands including Bosch, Neff, Siemens and Gaggenau.

We are very proud of our history and what makes us the company we are today; we also have huge ambitions for the future and want to continue our growth and innovation to remain at the leading edge of our industry.

Most important, however, are the people who make up BSH. Our dedicated employees live and breathe collaboration; they inspire and learn from one another. We are looking for people who share this passion and a collaborative approach to join our team.

What are we looking for?

As the successful Field Service Engineer, you will ultimately be responsible for representing the company in delivering field-based customer service and product repair, modification and installation within a defined area.

This role will be based within a defined area across the following: CB postcodes Cambridge postcodes.

This includes:

• Diagnose faults and carry out effective repairs, modifications and installation of BSH products and home appliances with a focus on strong customer service

• Promote correct appliance operation alongside the use of care and maintenance products to provide an extended service experience for our customers

• Build and maintain strong relationships with other stakeholders that you’ll work closely alongside including our call centre and field support departments

• Engage in personal and professional development by; actively participating in required training courses, keeping updated on product ranges through thorough reading of all circulated technical information and assisting in the training of colleagues

• Ensure a safe working environment for yourself and others by adhering to Company policies and procedures, promptly and diligently reporting any concerns

You will be required to attend an initial 7-week training period based at our Head Office in Milton Keynes, with accommodation provided should you need to travel to the area.

Who are we looking for?

As the successful Field Service Engineer, you will need to have a basic knowledge and understanding of the fundamentals of electrical and mechanical engineering, however full training will be provided.

You will also need to be/have:

• A full and valid manual UK driving licence

• White goods knowledge is preferable but not essential as we will consider transferable skills

• Customer focused and a holistic solution provider

• Flexible, adaptable and self-motivated

• Strong communication and interpersonal skills with the ability to work independently

• Good IT literacy; you will be required to operate an iPad, smart appliances and internal systems

Please note that the successful candidate will be required to undertake a DBS check as part of their onboarding.

What We Offer:

You will be entitled to a highly competitive basic salary and a great range of benefits including:

• Bonus Scheme

• Care and maintenance sales commission

• Company van provided which includes an option to opt in for private use

• Employee Assistance Program; a free, confidential service offering support with your wellbeing

• Employee discounts on 3 of our major brands; Bosch, Siemens & Neff for you, your friends and family

• Employee discounts and offers on a variety of third-party companies for you, your friends and family

• Enhanced holiday entitlement starting at 25 days and increasing with your length of service up to a maximum of 29 days per year plus bank holidays

• Company pension scheme and life assurance

• Company sick pay which increases with length of service

• Company tools & uniform are provided

• Full training provided and other opportunities for training and development may be offered throughout your career with BSH

If you share our values and have the drive to help us fulfil our vision of significant growth, we would like to meet you.