Field Manager - Responsive Repairs

We are recruiting a Field Manager to join our growing property services division on a permanent basis. We are looking for someone with a trades background and proven experience of managing a large multi disciplinary team of operatives to carry out responsive repairs to our homes across the Bradford District. This presents an exciting opportunity for an individual with drive, initiative and enthusiasm to help shape the future of property services.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

Responsibilities

• Provide strong leadership as part of the Building Services Management Team, driving and delivering the service towards an outstanding responsive repairs service.
• Lead the delivery of a core discipline within the responsive repairs service (including out of hours service) ensuring that the service is efficient, effective and safe and the team have the right skills and resources to achieve objectives.
• Positively lead and take responsibility of your trade area taking responsibility for the delivery of high quality, efficient response maintenance services, driving performance to achieve a high quality value for money service with high levels of customer satisfaction.
• Put the customer at the forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints
• Support the service transformation and delivery of the five year service improvement plan.
• Management and utilisation of data systems to monitor, report and drive performance against response maintenance KPI's.
• Identify, manage and execute improvement plans, including preparation of reports and analysis.
• Prepare and deliver performance reports to Teams and Senior Managers.
• Researching best practice and developing new initiatives to drive and deliver the viability of the business
• Procure and manage sub contractors and suppliers.
• Develop & manage positive and constructive relationships with external stakeholders and customer groups.
• Provide strong motivational leadership consistently delivering high performance levels and maintaining high levels of colleague engagement.
• Ensure that the service area delivers maximum financial performance ensuring a commercial approach to service delivery
• Effective management of service area budget, monitor and manage actual expenditure and deliver value for money
• Ensure robust Health and Safety procedures and policies are applied including application of risk assessments to ensure safety compliance across the service  safeguarding colleagues, customers and the general public.

Requirements

• Proven experience of leading a repairs team towards upper quartile performance
• City and Guilds Advanced Craft NVQ with a trades background / HNC in construction or equivalent
• A knowledge of housing policy, practice and current legislation and how these impact the delivery of a quality housing management service
• Knowledge of the implications of HASAWA, CDM, COSHH and other associated construction related H&S/Compliance legislation.
• Extensive knowledge of the Building Industry including a thorough inspection of both domestic and complex buildings
• An understanding and awareness of the housing and social needs of a multicultural society and of the sensitive complex issues that may arise.
• Excellent budgetary management skills maintaining high quality service standards, within budget, to agreed expectations and work orders / plans.
• A relevant management qualification i.e ILM Level 3, HNC, CMI and an appropriate construction background and  SMSTS - Construction Site Managers Safety Certificate, or other relevant Health and Safety Certificate
• Full driving licence with access to own vehicle (essential)

Benefits

• Salary from £40,747 upto £45,296 dependant on experience
• £1,000 essential car user allowance per year plus mileage
• West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
• Annual leave: 28 days which increases with service up to 32 plus public holidays
• Option to buy and sell annual leave
• A supportive culture that values employees work life balance.
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Training, development, and funded qualification opportunities.
• Corporate health scheme membership.
• Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support.
• Cycle to work scheme.
• Free parking onsite.
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.