Ferry Booking Representative (German Speaking)

We currently have an exciting opportunity for German Ferry Booking Representative in Dover.

Are you fluent in German and English? Do you have previous customer service experience?

If yes, read on!

Our client is one of the UK’s most successful third-party freight booking and customs clearance agents and they are currently looking to appoint a German speaking candidate to join their ferry booking department, on a full time, permanent basis.

Working in a team of five, reporting to the Department Manager, the successful candidate will be responsible for the day-to-day management of a small section of our English and German speaking client base while looking for opportunities to develop and expand the services we are providing to those customers. You will have the opportunity to utilise both languages on a daily basis.

To fulfil this role, we require a candidate who is proficient in German, has a solid customer service background, is numerate and possesses excellent verbal and written communication skills in both languages, good computer literacy and experience of Microsoft applications including Word and Excel.

Working Monday to Friday, working 8am to 5pm three weeks from four and 9am to 6pm on the fourth week, with one Saturday morning in six, 9am to midday, and one UK Bank Holiday per year 9am to midday.

The role:

• Making bookings on clients behalf on ferry services throughout Europe
• Charging of jobs to be passed to administration department
• Telephone calls on a daily basis to existing clients (no cold calling)
• Liaison with sales department for the completion of quotations to existing clients (providing information only - not producing quotations)
• Providing excellent customer service

This position offers a starting salary of £25,000 per annum, company pension scheme and twenty two days holiday per year plus Bank Holidays.

Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit