Facilities Manager

Our client is a a FTSE listed business and is one of the largest property development and investment companies in the United Kingdom.

THE ROLE

To support the team in delivering the highest quality facilities management services to both occupiers and customers at the designated retail sites. To oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all sites meet and maintain statutory requirements and remain fully compliant.

WHAT YOU’LL DO:

Operational Management

• Take the lead on operational matters ensuring that high standards in respect of cleaning,repair and presentation are achieved and maintained

• Undertake regular documented site inspections, uploading reports at the required frequency

• Ensure the properties are maintained in a safe and secure state and where necessary

  
  ,arrange and supervise maintenance works via the relevant service providers

• Regularly review operational processes and procedures to ensure both compliance and best

  
  ,practice are maintained

• Ensure all equipment at sites is kept serviceable and fully maintained in line with

  
  ,manufacturers recommendations

• Ensure all occupier handbooks are accurate and kept up to date

• Implement car park management strategies to maximise available parking for customers

• Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as

  
  ,required
• Take the lead with the drafting of service charge budgets and delivery of services within thosebudgets.
• Be actively involved in regular property accountant reviews and preparation andpublication of year end reconciliation packs.

Occupier Liaison

• Be the first point of contact for issues raised by occupiers, customers and via the helpline & website and to resolve these as quickly and efficiently as possible
• Regularly visit and liaise with occupiers to build strong relationships and to quickly resolve any service issues they may have
• Carry out regular inspections to ensure that occupiers are complying with their repair andmaintenance obligations and other management regulations
• Report to internal stakeholders (Asset Manager, Surveyor, Leasing Manager etc) on change in occupational status, alterations or other works taking place that have not been previouslyagreed

Relationships and Team Motivation

• Develop a close working relationship with all suppliers and service partners to ensure thatthey fully understand the required standards and the aspiration to create Places PeoplePrefer.
• Monitor contractor KPI’s in accordance with British Land procedures and protocols.
• Ensure all service partner site staff are trained to provide high quality customer service and understand their role in delivering the best possible customer experience
• Establish appropriate external relationships to represent the interests of the owner andoccupiers in the wider community

Sustainability and Community

• Implement and monitor the environmental strategy for each site, including waste and energymanagement, to meet British Land’s environmental and sustainability targets
• Monitor and respond to issues that affect staff wellbeing
• Ensure any charities working on site are authorised and appropriate paperwork andfundraising totals are logged on the landlord’s system

Health & Safety

• Ensure the HSE policy is implemented and that all on-site staff are aware of theirresponsibilities and duties
• Update the Health & Safety on-line reporting system and ensure all certification and identifiedactions are completed within the allocated time
• Ensure a full set of Risk Assessments exist appropriate to each property and that Permits areissued where required
• Help prepare and ensure readiness of business continuity plans
• Update site notice boards as required and ensure that occupier contact details are kept up to date and that they have up to date contact details for appropriate management

Additional responsibilities:

• Attend any site in the event of an incident or emergency and report back as soon as possibleto appropriate personnel.
• Attend relevant CPD, conferences and trade shows to maintain industry knowledge and beaware of innovations and best practice. Make recommendations of what you believe could be adopted at our properties to improve service provision or improve efficiency.

Responsiveness

• To achieve all deadlines relating to health and safety reporting guidelines.
• To ensure 100% compliance with all health and safety documentation
• To ensure 100% compliance with all sustainability, environmental, and energy datarequirements and requests.
• To respond in a timely manner to all head office requests for information

ABOUT YOU

Essential skills

• Experience of delivering high quality FM services in a customer focused, complex and demanding environment
• Robust technical background and practical experience of both hard and soft services
• The ability to communicate effectively with a wide range of colleagues at all levels and withexternal stakeholders and contractors
• Knowledge of health and safety regulations and best practice affecting site management.
• Qualified to IOSH level
• Flexibility and adaptability to changing business requirements
• The ability to deliver value and operate within set budgets
• Experience of multi-site facilities management
• Full UK driving licence and access to own vehicle

Desirable skills

• Experience of working in retail or leisure
• BIFM qualification or equivalent.
• NEBOSH qualification

We actively champion diversity and inclusivity, fostering an environment where individuals of all backgrounds and abilities thrive. Our commitment to supporting disability inclusion is ingrained in every facet of our operations, ensuring equal opportunities and accessibility for all.