Extra Care Manager

We are recruiting on behalf of our client who is a social housing provider based in Lancashire and they are currently seeking an Extra Care Manager to join their team.

The role is a 3-month temporary position but are also open to considering permanent candidates and are offering a well-paid hourly rate/salary. The position is full time (35 hours per week) and the candidate must have an Enhanced DBS and experience in allocations and managing an extra care scheme to be considered.

Below is a summary of the role:

• Provide client surveying services in accordance with performance targets and statutory requirements
• To control, monitor and review the delivery of services in accordance with allocation demands, policies and service standards, including Health and Safety, ensuring that building checks are completed and that accurate records are kept
• Provided leadership, direction and overall management in extra care setting, ensuring that services are accessible to all and delivered professionally
• Take responsibility for all aspects of tenancy management, including allocations providing excellent customer service and achieve meaningful outcomes to residents and the organisations’ of allocations and sales in extra care.
• To work collaboratively with colleagues and customers in the delivery of services and service charges through effective communication with the residents
• To take overall responsibility of the effective management of the relationship with the bistro contracted service provider ensuring a high quality service is delivered
• To ensure that teams manage risk appropriately, are alert to risk and take self-action where necessary, ensuring risk is central to managing cases and higher-level risk plans
• To ensure that teams deliver services with the utmost integrity, paying close attention to managing data sensitively, confidentially and GDPR
• To take overall responsibility in relation to resident disputes or anti-social behaviour and work with the relevant departments to seek resolution
• To work with the relevant departments in the organisation to seek resolution in terms of complaints and customer feedback in accordance with the Housing Ombudsman’s Complaint handling code
• To be flexible in approach to working hours including evening and weekend working, due to the nature of the service, and be prepared to work flexibly outside of normal office hours on a rota basis to support the emergency cover and in an emergency