Exam Officer and Customer Service Manager

Harris Garrard Academy is an all-through 3-18 academy with approximately 1500 pupils on roll and joined the Harris Federation as a sponsored academy in September 2017. In our recent 2021 Ofsted inspection the Academy was rated GOOD in all areas on a strong and consistent trajectory of improvement. The academy is based in Thamesmead in a purpose built building. We are now on a journey towards “Outstanding”, led by highly experienced executive principals with proven track records of school transformation. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.

This role will involve:

• Responsibility for all public examinations and internal assessment, including organisation of entries, organisation of examination sessions and all communications with examination boards
• Liaison between exam boards and relevant staff
• Circulation of information and instructions from examination boards to all relevant staff
• Planning, updating and distributing an annual calendar of external and internal examinations
• Recruitment, induction and training of invigilators
• Deployment of invigilators with regard to budget costs
• Checking and overseeing the distribution of certificates
• Providing facilities for external students if appropriate
• In liaison with the Student Support Services, organising appropriate support for candidates with special needs
• Collecting syllabus requirements, entries coursework marks and estimated grades from relevant staff
• Checking that sufficient quantities of papers are ordered, received and that procedures for storage of papers are adhered to
• Ensuring halls are set up appropriately
• Setting up the examination room provision, including any equipment
• Collecting scripts and keeping these securely until sent to examination board
• Keeping certificates of posting and other important certification relating to security of examinations
• Collection, collation and distribution of examination results
• Processing special consideration requests
• Keeping accurate accounts of any fees paid by students
• Providing entries lists to relevant staff for checking
• Creating and distributing examination timetable for internal and external assessments
• Ensuring all students are given their statements of entry and are informed of the dates and times of their examinations

We would like to hear from you if you have:

• English and Mathematics GCSE or equivalent
• Degree or equivalent
• Knowledge of the examination system and procedures
• Knowledge of Microsoft software
• Knowledge of National curriculum
• Three years’ experience of working in an inner-city school or educational establishment
• Experience in a similar role
• Strong database skills, with the ability to produce user friendly data
• The ability to recruit, organise and manager exam invigilators

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan including access to a virtual GP, electric car scheme, and many other benefits. Learn more about our benefits on our website.